How we ship containers, what happens if something arrives damaged, and how returns work in a B2B export context. Concise, no legalese.
Shipping
Incoterms, transit, and what’s included.
Default incoterm
FOB Mundra / Nhava Sheva. Buyer’s freight forwarder lifts container at the named port. Risk transfers when goods cross the ship’s rail.
CIF available
To most destinations. We arrange ocean freight + cargo insurance to the named port. Add 8–12 % to FOB price.
DDP available
On request. We coordinate destination customs, duties, and last-mile trucking. Quoted per shipment after destination + product HS verification.
Time to FOB
7–10 days from “production complete” — inspection, packing, container loading, export documentation, port hand-off.
Transit by region
USA East 28–35 d · USA West 25–32 d · Europe 22–28 d · UAE 12–18 d · Japan 21–28 d · Australia 24–30 d. From FOB date.
Documentation provided
Commercial Invoice · Packing List · Bill of Lading · Certificate of Origin · IGST Invoice (where applicable) · OEKO-TEX / GOTS certs on request
Container types
LCL (consolidated) for orders under 8 CBM · 20’GP / 40’GP / 40’HC FCL · We size container to volume optimally; no need for buyer to specify.
Sample shipments
DHL / FedEx, at cost. 5–7 business days to most destinations. Can ship under buyer’s courier account.
Damage & defects
If something arrives wrong.
01Notify us within 7 days of arrival.
Email st@sheeltexindia.com with: BL number, item SKU, quantity affected, photos showing damage, and the original packing list page. We acknowledge within 24 hours.
02We assess + propose remedy within 5 working days.
Typical outcomes depending on case: (a) replacement at no charge in your next shipment, (b) credit note against your next PI, or (c) partial refund where replacement isn’t practical.
03In-transit damage is covered by insurance.
When shipped CIF, cargo insurance is included — we file the claim on your behalf and pass the proceeds through. FOB shipments are the buyer’s freight forwarder’s insurance domain, but we’ll provide all documentation needed.
04Quality issues are rare. We track them.
Five-stage QC catches most defects pre-shipment. Industry-typical defect rate is <0.5 %, ours is <0.2 % over the last 5 years. Defective-batch root-cause shared with you in writing on request.
Returns
How returns work in a B2B export context.
Returns and B2B containers don’t mix — once a container is shipped, return freight + import duties make it uneconomic for both sides. Our policy below reflects that reality.
Defective goods
Covered fully — replacement in next shipment OR credit note OR refund. No physical return required; we ask for photos + tally.
Off-spec goods
If finished goods materially differ from the approved sample (colour, size, fibre), same as defective — full remedy. Sealed PP sample stays the reference.
Change-of-mind returns
Not accepted once goods are shipped. The PI signature is your commitment. Custom designs cannot be re-sold.
Cancellation policy
Pre-production (before yarn cutting): full refund of advance. Mid-production: advance refunded minus material + labour already incurred. Post-production: not cancellable.
Sample returns
Samples are yours to keep — they’re costed into the sample fee. No need to return.
Bulk sample sets
If you ordered a sample set 20+ pieces for showroom display, optionally returnable within 60 days for sample-fee credit (you pay return freight).
Questions or claim
One desk handles every shipment query.
Faster to write than to read this page in full — tell us the BL number or PI number and your question, we’ll have an answer in the same email thread.
