B2B export reality, plainly stated. Most of this duplicates the Shipping & Returns page on purpose — it’s the legal landing for buyers who specifically search “refund policy”.
Summary
The whole policy in 60 seconds.
01Defective goods → full remedy.
Replacement in your next shipment, credit note against your next PI, or refund — your call. No physical return required for defects; we work from photos + tally sheet.
02Off-spec goods → full remedy.
If finished goods materially differ from the approved pre-production sample, same treatment as defects. The sealed PP sample is the reference.
03Change-of-mind returns → not accepted.
Container-shipped wholesale orders cannot be returned after dispatch. The PI signature is your commitment. We never sit on this rule; we just price + sample carefully so it doesn’t come up.
04Cancellations → tiered by production stage.
Pre-production: full refund of advance. Mid-production: advance minus materials + labour already incurred. Post-production: not cancellable.
Detail
Every scenario, every remedy.
Defective goods
Covered fully — replacement in next shipment OR credit note OR refund. No physical return required; we ask for photos + tally.
Off-spec goods
If finished goods materially differ from the approved sample (colour, size, fibre), same as defective — full remedy. Sealed PP sample stays the reference.
In-transit damage
Notify within 7 days of container arrival with photos + tally. CIF shipments: insurance claim filed by us on your behalf. FOB: your freight forwarder’s insurance covers; we provide all required documentation.
Change-of-mind returns
Not accepted once goods are shipped. Custom designs cannot be re-sold to other markets.
Cancellation — pre-production
Before yarn cutting / dye-lot preparation: full refund of the 30% advance, no questions.
Cancellation — mid-production
Advance refunded minus materials + labour already committed. We send an itemised breakdown within 5 working days.
Cancellation — post-production
Not cancellable. Goods are finished and ready to ship; balance payment due as per PI milestones.
Samples
Samples are yours to keep — they’re costed into the sample fee. Sample-fee credit applied against your first PI of 100 pcs+ on first-time inquiries.
Refund processing time
Once agreed: 7 working days for wire transfer refunds · 14 days for LC-related adjustments. PayPal refunds are instant.
How to file a claim
Email st@sheeltexindia.com with subject “Claim — PI/BL #”, attach photos + tally + the BL/PI reference. Acknowledged within 24 h, decision within 5 working days.
Open a claim or ask a question
One inbox handles every shipment query.
Faster to write than to read this page in full — tell us your PI or BL number and we’ll have an answer in the same email thread.
